Terms and Conditions
Refund Policy
Refund Conditions:
Items must be unused, in their original packaging, and include all tags/accessories.
Refund requests must be submitted within a specified timeframe (e.g., 7 days, 14 days) after purchase.
Refund Process:
Contact customer service or submit a refund request form.
Provide proof of purchase (e.g., receipt or order number).
Return the item as instructed by the merchant.
Refund Method:
Refunds are typically issued to the original payment method (e.g., credit card, Alipay).
Processing time usually takes a few business days.
Return Policy
Return Conditions:
Items must be returned within a specified timeframe and remain unused.
Certain products (e.g., personal care items, customized goods) may be non-returnable.
Return Process:
Contact customer service for return authorization.
Provide order details and reason for return.
Ship the item back to the designated address as instructed.
Shipping Responsibility:
Return shipping costs are generally covered by the customer, unless the item is defective or incorrectly shipped.
Exceptions
Defective Items: If an item arrives damaged or faulty, contact us immediately for a free replacement/refund.
Promotional Items: Some sale products may be exempt from standard refund/return policies (clearly marked at purchase).
Conclusion
Consumers should review this policy before purchasing to understand their rights. Merchants must display policies transparently to build trust and customer satisfaction.